Terms of service

TERMS OF SERVICE

Last updated: July 3, 2026

Overview

This website is operated by Lumenaxy. Throughout the site, the terms "we," "us," and "Lumenaxy" refer to Lumenaxy, a brand operated by CPA Digital Business LLC. By accessing, browsing, or making a purchase on our site, you agree to these Terms of Service, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these terms, please do not use our Services.

Products

Lumenaxy offers personal care and wellness technology products, including beauty and skincare devices, home wellness appliances, and related accessories. We make every effort to display our products, their features, and their colors as accurately as possible; however, actual appearance may vary slightly depending on your device's display. Our products are intended for personal home use and are not medical devices. Please always follow the included instructions for use and consult a healthcare professional if you have specific skin, health, or medical concerns before use.

We reserve the right to modify, update, or discontinue any product at any time without prior notice.

Pricing

All prices displayed on the site are subject to change without notice. We reserve the right to correct any typographical, pricing, or description errors at any time, even after an order has been placed, and to cancel the order if a good-faith correction is not resolved with the customer.

Orders

We reserve the right to refuse, cancel, or limit any order for legitimate reasons, including but not limited to:

  • Incomplete or inaccurate information
  • Suspected fraud
  • Payment issues
  • Logistical or regulatory restrictions
  • Inventory or pricing errors

If an order is cancelled, any amount charged will be refunded accordingly.

Shipping Information

It is the customer's sole responsibility to provide accurate and complete information for delivery, including full name, address, postal code, city, country, and a valid phone number. Incomplete or incorrect information may result in delays, returns, or failed delivery. For details on delivery timeframes and tracking, see our Shipping Policy.

Customs Documentation

Some countries require additional tax or identification information to process imports (for example, national tax IDs in certain Latin American markets). If the customer does not provide the required information within the requested timeframe, Lumenaxy is not responsible for resulting delays, customs holds, or returned shipments.

Delivery Times

All published delivery times are estimates. Delivery dates may be affected by customs, national holidays, weather conditions, government restrictions, carrier operations, or other circumstances beyond our control. Lumenaxy does not guarantee exact delivery dates.

Customs, Taxes & Local Fees

Each destination country has its own import regulations. Import duties, tariffs, customs fees, or applicable government charges are the responsibility of the customer where applicable.

Returns, Warranty & Product Safety

For details on returns, exchanges, and our limited product warranty, please see our Return & Refund Policy. For hygiene and safety reasons, certain personal-use attachments and accessories may not be eligible for return once opened or used, except where required by applicable consumer protection law or in cases of manufacturing defect.

Intellectual Property

All content on this site, including images, product designs, text, logos, graphics, and marketing materials, is the property of Lumenaxy or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

Limitation of Liability

To the fullest extent permitted by applicable law, Lumenaxy, its officers, employees, business partners, and suppliers will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or Services. Our total liability shall be limited to the amount actually paid by the customer for the product in question. Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law, including statutory consumer rights in your country of residence.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence, including under EU, UK, Brazilian, Singaporean, or South African consumer protection law where applicable.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting to this page.

Contact Us

For any questions regarding these Terms of Service:

Lumenaxy (operated by CPA Digital Business LLC)
15310 Amberly Dr, STE 250
Tampa, FL 33647, United States
Email: support@lumenaxy.com